Shipping Policy

We ship to locations within the United States as well as select international destinations.

Retail Orders: Orders shipped within the continental United States with a merchandise total of $125.00 or more qualify for free standard shipping. Orders under $125.00 are subject to shipping charges calculated at checkout.

Wholesale Orders: Wholesale orders shipped within the continental United States with a merchandise total of $199.00 or more qualify for free ground shipping. Wholesale orders under $199.00 are subject to a $12.00 flat-rate shipping fee. If expedited or alternate shipping is requested, additional shipping charges will apply.

International orders, including shipments to Canada and other available destinations, are subject to applicable shipping charges regardless of order value. Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Delivery times are estimates only and may vary depending on the shipping destination, customs processing (for international orders), and the shipping carrier. Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping addresses.

If you have any questions about your order, shipping, returns, or our products, please contact our Customer Service team. We are happy to assist you.

Our customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific Time (PT).

• Phone: 1-408-567-5000 I 1-800-624-2442
• Email: csr@drrath.com