Return & Refund policy

At Dr. Rath International, we are committed to providing high-quality dietary supplements and excellent customer service. If you are not completely satisfied with your purchase, you may request a return within 30 days of the date your order is delivered.

Return Eligibility

Due to health and safety regulations, only unopened, unused, and sealed products in their original packaging are eligible for return. Opened or used dietary supplements cannot be returned unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We will promptly arrange a replacement or refund.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error. Customers are responsible for return shipping costs unless otherwise required by law.

Contact Us

For return requests or questions, please contact our customer support team before sending any items back.

• Phone: 1-408-567-5000 I 1-800-624-2442
• Email: csr@drrath.com 

Our customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Pacific Time (PT).